Carnival ripped for canceling cruise bookings after website glitch sold ridiculously cheap trips

Customers Vent Online

Travelers blasted the cruise giant online after receiving cancellation emails, accusing the company of backing out of confirmed purchases.

Many customers argued that once payment was accepted and confirmation emails were sent, Carnival should have honored the fares — even if the prices were posted by mistake. Others compared the incident to previous pricing glitches in the airline and hotel industries, where companies sometimes chose to absorb the loss as a goodwill gesture.

Screenshots circulating online showed heavily discounted itineraries that appeared far below standard market prices, fueling debate over whether customers should reasonably have known the fares were erroneous.